Einstein Insights, Email Tracking beyond Open and Click Rates

When analyzing the performance of an email sent, we usually check the figures related to the Open Rate, Click Through Rate, Bounces, or the number of unsubscribes but, thanks to the Artificial Intelligence of Einstein, we can now go one step beyond by enriching that information. Are our clients engaged with our emails? Which is … Continue reading Einstein Insights, Email Tracking beyond Open and Click Rates

Testing Emails – Better late than sorry

In previous posts, we talked about how to build emails and how to track the results in Marketing Cloud, but we missed the most important step in between both tasks, how to test the emails before pressing the Send button. Nowadays, there are more email clients and devices with different screen resolutions than ever (the … Continue reading Testing Emails – Better late than sorry

Creating Responsive Email Designs thanks to Litmus

If you are an email developer, tester or just a person who at some moment of your life you received an email whose design was not displayed properly, this new post will help you to understand why it happens and how companies can reduce the risk of sending emails that are not responsive to most … Continue reading Creating Responsive Email Designs thanks to Litmus

Tracking for success – Design, Build, Test, Learn, Repeat

Now we are living in the era of Big Data and Analytics, tracking and reporting are two features we must to know in Marketing Cloud. When we are creating journeys, sending emails or SMS, it is mandatory to understand how the customers are interacting with the communications so we can adapt our campaigns accordingly and … Continue reading Tracking for success – Design, Build, Test, Learn, Repeat

Maintaining the communication preferences of our clients with Marketing Cloud

On 14 April 2016, the new GDPR regulation was adopted but it wasn't until 25 May 2018 when it became enforceable. Without going into details of the different points it contains and its lights and shadows, it meant a change of the mindset for all companies on how we should treat our customers' data. And … Continue reading Maintaining the communication preferences of our clients with Marketing Cloud

Building emails in Marketing Cloud

This is probably one of the topics that generate more discussions in an implementation project of Marketing Cloud. Maybe because there are too many different ways of creating emails, there are different teams involved in the process or because the end-users don't know the tool (or a mix of everything). In this new post, I … Continue reading Building emails in Marketing Cloud