The amazing journey of creating Journeys

Journey Builder is probably the flagship feature of Marketing Cloud, it helps to automate process, design flows for specific business scenarios and accompany the customers throughout their life cycle with the brand. But moreover, it integrates the different Clouds of Salesforce like Marketing Cloud with Sales Cloud or Service Cloud, being able to interact in … Continue reading The amazing journey of creating Journeys →

To Multi-Org, or not to Multi-Org, that is the approach

Deciding whether to go with a Multi-Org or Single-Org approach requires a deep analysis and time. With this post, I am trying to provide the key elements to understand how each approach works, but it doesn't mean that has to be strictly followed and applicable in your business case. * Post updated on 2021 December … Continue reading To Multi-Org, or not to Multi-Org, that is the approach →

Maintaining the communication preferences of our clients with Marketing Cloud

On 14 April 2016, the new GDPR regulation was adopted but it wasn't until 25 May 2018 when it became enforceable. Without going into details of the different points it contains and its lights and shadows, it meant a change of the mindset for all companies on how we should treat our customers' data. And … Continue reading Maintaining the communication preferences of our clients with Marketing Cloud →

The magic behind the Marketing Cloud Connector

The first thing that came to my mind when I started to study about the Marketing Cloud Connector was the famous scene of the movie Interestellar when the bulk beings can perceive five dimensions as opposed to four, able to see every moment in the past, present, and future. In spite of the obvious differences, … Continue reading The magic behind the Marketing Cloud Connector →

Building emails in Marketing Cloud

This is probably one of the topics that generate more discussions in an implementation project of Marketing Cloud. Maybe because there are too many different ways of creating emails, there are different teams involved in the process or because the end-users don't know the tool (or a mix of everything). In this new post, I … Continue reading Building emails in Marketing Cloud →

The importance of data. Make One Step Back To Make Two Steps Forward

When we start the Marketing Cloud journey (in the sense of a project, not the Journey Builder feature), the very first point we have to take into account is data. Understanding data like the source(s) of information that will feed Marketing Cloud. In a real project, the high expectations and/or the desire of starting to … Continue reading The importance of data. Make One Step Back To Make Two Steps Forward →